Our Policies

Last updated: 19 July 2026 · AGS Creation, Indore, Madhya Pradesh, India · sales@agscreation.com

Privacy Policy

AGS Creation ("we", "us") respects your privacy. This policy explains what information we collect and how we use it.

What we collect

• Enquiry details you share through our contact form, WhatsApp or email — name, company, email address, phone number, city and project details.
• Basic usage data such as pages visited, if analytics tools are enabled on this website.

How we use it

• To respond to your enquiry, prepare quotations and deliver services you request.
• To communicate about your project, and to share relevant offers and updates about our services, over email, phone or WhatsApp.

What we do not do

• We do not sell or rent your personal information to third parties.
• We do not share your details with anyone except service providers strictly needed to deliver your project (for example, hosting or payment providers), or where required by law.

You may ask us to correct or delete your information at any time by writing to sales@agscreation.com.

Terms & Conditions

• Scope: Every project is delivered strictly against the written scope (quotation or proposal). Anything not explicitly listed in the written scope is excluded, and is charged separately as additional work at our prevailing rates.
• Pricing: Package prices on the website are indicative starting points only and are finalised after requirement analysis. Quotations are valid for 15 days. All prices are exclusive of GST @ 18%.
• Third-party costs: Domain, hosting, paid APIs, plugins, stock assets, store fees, payment-gateway charges, messaging charges and cloud usage are payable by the client and billed separately unless explicitly included in writing.
• Payments: Work begins only after the advance payment. Remaining payments follow the milestones in the proposal and are due on demand at each milestone. We may pause work, withhold deliverables or take a delivered website offline if any payment remains unpaid beyond 7 days of the due date; the timeline extends accordingly.
• Client responsibilities: Content, approvals and access must be provided on time. If the client remains unresponsive or does not provide required inputs for 30 days, the project is treated as suspended; amounts paid are adjusted against work completed, and restarting may attract a revival fee.
• Timelines: Delivery timelines are good-faith estimates, not guarantees. Delays caused by the client, third-party services or factors beyond our control do not entitle the client to any refund, discount or compensation.
• Revisions: Only the revision rounds mentioned in the chosen package are included. A revision means reasonable changes within the agreed scope and design direction — redesigns, new pages, new features or a change of direction count as new paid work.
• Content & legality: The client is solely responsible for the legality, accuracy and copyright of all text, images, logos and data supplied by them, and indemnifies us against any claim arising from that material.
• Intellectual property: All designs, code and deliverables remain the exclusive property of AGS Creation until 100% of the project payment is received. Ownership of client-specific deliverables transfers only on full and final payment. Our internal tools, libraries, frameworks and know-how always remain ours. We retain the right to showcase completed work in our portfolio and marketing.
• Support: Post-launch support covers bug fixes within the delivered scope, for the period mentioned in the chosen package only. New features, content changes, third-party breakages and anything after the support window are chargeable or covered under a paid Care Plan.
• No guarantee of results: We build and deliver the platform; we do not guarantee sales, leads, traffic, search-engine rankings, app-store approvals or any specific business outcome.
• Limitation of liability: Our total liability for any claim, on any ground, is limited to the amount actually paid by the client for the specific service in question. We are not liable for indirect losses, loss of business or profit, data loss, downtime, or failures of hosting, APIs or other third-party services.
• Termination: If the client cancels after work has begun, all payments made are non-refundable and any unpaid amount for work already completed becomes immediately payable.
• Changes: We may update these terms from time to time; the version published on this page applies.
• Jurisdiction: These terms are governed by the laws of India, with courts at Indore, Madhya Pradesh having exclusive jurisdiction.

Refund Policy

• Advance payments: The advance confirms your booking and reserves our team's time. Once work has begun (requirement analysis, strategy, design or development — whichever is earliest), the advance and all milestone payments are non-refundable.
• Before work begins: If you cancel in writing before any work has started, we may refund the advance after deducting a 10% processing charge and any payment-gateway fees.
• Completed work: Amounts covering work already completed or in progress (strategy, design, development, content, testing) are non-refundable in all cases.
• Third-party purchases: Domains, hosting, licences, APIs, subscriptions and other third-party purchases made for your project are non-refundable under all circumstances.
• Change of mind, delays or disputes on the client's side — including unresponsiveness, delayed content, internal business decisions or a change of direction — do not qualify for any refund.
• Partner Program fees (Partner / Pro Partner) are annual membership fees and are non-refundable once access, sales material or onboarding has been provided.
• Care Plan fees are charged per month in advance and are non-refundable for the month in progress; plans can be stopped from the next month.
• Non-delivery: If we are unable to deliver the agreed scope for reasons solely attributable to us, our maximum obligation is a refund of payments received for the undelivered portion — this is the client's sole and exclusive remedy.
• Any approved refund is processed within 7 working days to the original payment method. Refund requests must be sent in writing to sales@agscreation.com.